What payment method can I use to make my purchase?
You can make your purchase comfortably through the Banco Santander’s payment gateway.
Why can my card be rejected?
Your card may be rejected for one of the following reasons:
- The card may be out of date. Make sure your card does not exceed the expiration date.
- The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.
- Some input may be incorrect. Check the fields again.
Where can I receive my order?
You can receive wherever you want. (house, job, etc …).
How soon will I get my order?
Delivery times are:
- Peninsula: 24/48 hours (business days)
- Baleares: 3 working days
- Canary Islands: 8/10 working days
- European Union: 4/5 working days
- Rest of the world: 7/10 business days
How much do I have to pay for shipping?
The shipping costs are:
- Peninsula: Free Shipping
- Baleares: € 5
- Canary Islands: € 8
- European Union: € 8
- Rest of the world: 16 €
How do I return an item?
Get in touch with us through our phone or email. The products must be in perfect condition and with their corresponding purchase / email receipt.
What is the deadline for making a return?
The deadline for any return is 15 days from the date of receipt the order.
How is the return done?
The return will be made through a discount coupon to be exchanged in the online store for the same amount of that purchase and no expiration date.